EXCHANGES, RETURNS & CLAIMS
We want you to be completely happy with your purchase and strive to deliver the best products possible. If, for some reason, you are not satisfied with your purchase, any brand new product can be returned for a FULL REFUND within 10 days of delivery OR receive store credit within 30 days of delivery.
HOLIDAY RETURNS: During the Holiday season we are offering an extended return policy. All watches purchased from 11/20/2016 to 12/24/2016 can be returned until 1/10/2017.
Please note, that it will take 7-10 business days to process your return once it arrives at our facility.
International (Non-USA) Customers: Please be sure to reach out to customer support before processing a return. These are handled slightly different. Thanks!
Please use the process below:
* All returned items must be in new and unused condition and still have their original packaging attached to them.
Articles will not be accepted if:
- It has been worn or taken out of original protective plastic
- You have attempted to reassemble the watch once broken
- We do not insure watches that are broken due to wear and tear
1. Please fill this form to start the return process.
2. Upon submitting your return request we will approve or deny within 3-5 business days.
*You may send all return items thru a shipper of your choice (USPS/UPS/FEDEX). We suggest that you include delivery/receipt confirmation service to ensure receipt of your item.
Our return address is:
Original Grain Returns
Original Grain/Genuine Products Group
2270 Camino Vida Roble Suite P
Carlsbad, CA 92011